Avance Plastic Surgery Institute provides patients with optimal results by using cutting edge and minimally invasive techniques. Our team is made up of down-to-earth people who get along with patients, because we recognize the self-consciousness and stressful parts that go into deciding to get plastic surgery. A lot of our patients don’t want to answer the phone, so texting stood out when I was searching for a solution to give them a more private and comfortable way to communicate with our practice. We went with Text Request, because we liked how their platform makes it easy to keep track of contacts and whether or not they’ve been responded to.
With text, patients don’t have to worry about being overheard or interrupting their work day to talk with our clinic. Patients get annoyed when they call a clinic and are greeted by an answering service—but with Text Request we can make sure they get an autoresponse that prompts them to start the appointment process on their own. We don’t have to get back to them if it’s after hours, but they know they’ve made contact with us.
Patients can also send photos of the areas they want us to look at, and they enjoy getting SMS appointment reminders from us. We even give them the option to make payments through texted links, plus they can reach out to us with any follow-up questions before and after their procedure. In plastic surgery, you want to know if there’s a problem before it happens, and text gives us the ability to quickly check in on how patients are recovering post procedure.
From a medical standpoint, the other text service options are pretty expensive and they don’t offer as many features as Text Request. Their customer support team is also incredibly helpful, and the other clinics I’ve referred to Text Request have been happy with the results. Being a modern medical practice requires providing the best emerging treatments and communicating with patients the way they prefer—which is text. Our overall patient experience has improved, because our patients feel more secure. They know our medical expertise is just one, quick text message away.
